- Monday 10:00 – 18:00
- Tuesday 10:00 – 18:00
- Wednesday Today 10:00 – 18:00
- Thursday 10:00 – 18:00
- Friday 10:00 – 18:00
- Saturday Closed
- Sunday Closed
iPhone XR Charging Port Repair
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Has your iPhone XR stopped charging, does it charge only when you hold the cable at an angle, or is it no longer recognized by your computer? We replace the Lightning charging port with a new part. Charging and syncing become reliable again.
Prices listed online — no surprises. Bring your device and we handle the rest. No charge if the repair is not possible.
| Monday – Friday | 10am – 6pm |
| Saturday | Closed |
| Sunday | Closed |
Not in Montreal? No problem. Send us your device via Purolator and we'll ship it back repaired — phone, tablet, computer or console. Fully managed online, nothing to pay upfront.
Ontario: Ottawa · Toronto · Mississauga · Brampton · Hamilton · London · Markham · Vaughan · Kingston · Barrie · Sudbury · Windsor
Rest of Canada: Vancouver · Calgary · Edmonton · Winnipeg · Halifax · Victoria · Saskatoon · Regina · Moncton · and everywhere else in Canada via Purolator
| Warranty : | 1 year |
| Repair time : | 2 hours |
| Need a reservation | Yes |
A charging problem does not always come from the port: a damaged cable or dust packed inside the connector can be enough. Our free diagnostic checks this before any work, and we replace the port only when needed.
Replacing the iPhone XR charging port takes about 2 hours at our shop near Berri-UQAM metro. The repair comes with a 1-year warranty and you only pay once your phone is repaired. Purolator shipping is available from anywhere in Canada.
Signs of a faulty charging port
No longer chargesNothing happens, even with another cable and charger.
Loose connectionIt only charges when you hold the cable at an angle.
Cable won’t stay inThe Lightning cable slips out of the port.
Not detected by the computerNo file transfer and no charging over USB.
A dirty port is often enough to prevent charging: we check it for free and clean it before replacing the Lightning connector.
How it works
- Step 1Book online
Choose your time slot in a few clicks.
- Step 2Drop off your iPhone
Come to our workshop. The diagnosis is free.
- Step 3Pick it up repaired
We repair your iPhone on site and let you know as soon as it is ready. You pay when you pick it up.
Our workshop
- 273 Sainte-Catherine Street East
Montreal H2X 1L5 · Berri-UQAM metro
| Monday – Friday | 10 am – 6 pm |
| Saturday | Closed |
| Sunday | Closed |
- Step 1Book online
No payment is required at this stage.
- Step 2Get your label
Your Purolator label is emailed to you.
- Step 3Drop off your parcel
Pack your iPhone and drop it off at a Purolator location near you.
- Step 4Get your iPhone back repaired
We repair your phone, you pay for the repair, then we ship it back with tracking.
Shipping Purolator
- Anywhere in Canada
Insured shipping with tracking, both ways
| Label | Emailed to you |
| Insurance | Device value |
| Tracking | Both ways |
| Payment | After the repair |
Customer reviews
iPhone XR charging port repair
My iPhone no longer charges: is it the charging port?
Often, yes: a dirty, worn or damaged port prevents charging. We check the cable, the port and the battery for free before any repair.
How do I find my exact iPhone model?
Open Settings › General › About: the model is shown under “Model Name”.
Can I send my iPhone from outside Montreal?
Yes. Our Purolator mail-in service covers the whole country. Your label is emailed to you after booking, and your phone is insured both ways with tracking.
How long does the repair take?
2 hours from the time we receive your phone, in store or by mail. For mail-in repairs, add the Purolator shipping time.
Is my data kept?
The repair does not touch the storage: your data stays intact. We still recommend an iCloud backup before any repair.