- Monday 10:00 – 18:00
- Tuesday 10:00 – 18:00
- Wednesday 10:00 – 18:00
- Thursday 10:00 – 18:00
- Friday 10:00 – 18:00
- Saturday Today Closed
- Sunday Closed
Book your repair
A few steps, and we take care of the rest.
Prepare your Apple device before your appointment
To install a genuine Apple part and calibrate it with Apple's tools, your device must be placed in repair mode. Apple requires this step to protect your device against theft. It takes about two minutes in the Find My app on the device being repaired, ideally at home before you leave.
1. Your device
2. Its software version
To check: Settings › General › About, "iOS Version" line.
To check: Apple menu › About This Mac, "macOS" line.
3. Place the device in repair mode
- Open the Find My app, then the Devices tab.
- In the list, swipe the device being repaired to the left.
- Tap the trash icon that appears.
- Follow the instructions to place the device in repair mode, then confirm with your Apple Account password.
Despite the trash icon, nothing is erased or removed: the device is simply placed in repair mode.
- Open the Find My app, then the Devices tab.
- Tap the device being repaired.
- Tap •••, then Repair or Trade In.
- Tap Enable and confirm with your Apple Account password.
Find My stays on during the repair: there is nothing to turn back on afterwards.
- Open the Find My app, then the Devices tab.
- Right-click (or Control-click) your Mac in the list.
- Choose the remove option.
- Follow the instructions to place the Mac in repair mode, then confirm with your Apple Account password.
Nothing is erased: the Mac is simply placed in repair mode.
- Open the Find My app, then the Devices tab.
- Select your Mac.
- Click •••, then Repair or Trade In.
- Click Enable and confirm with your Apple Account password.
Find My stays on during the repair.
Your device no longer turns on? Bring it in as is: we will look at it together at the store.
Can't remember your Apple Account password?
Reset it directly with Apple. Do it a few days before your appointment: depending on your account, Apple may require a verification period before giving you access again.
Reset my password ›For your security, never share your Apple Account password with anyone, including our team: you will enter it yourself on your device.
Before you come in or ship your device
- The device is in repair mode (see above).
- You have a recent backup (iCloud or computer).
- You know your passcode: it lets us check that everything works after the repair.
- You know the name and password of your macOS user account.
Frequently asked questions
Why does Apple require this step?
Find My and Activation Lock prevent a stolen device from being repaired or resold. Apple therefore checks that the owner has authorized the repair before we can calibrate the genuine part.
Will my data be erased?
No. Despite the trash icon, repair mode does not erase anything. A backup is still recommended before any repair.
Why not simply turn off Find My in Settings?
That method, like using icloud.com, does not place the device in repair mode and complicates the repair. The Find My app on the device being repaired is the only method to use.
I'm already at the store and haven't done it. What happens?
We will help you do it on site, in the Find My app on the device. You will just need your Apple Account password.
What if I really can't recover my Apple Account?
Contact us before your appointment. Depending on the repair, we will present the available options.