- Monday 10:00 – 18:00
- Tuesday 10:00 – 18:00
- Wednesday 10:00 – 18:00
- Thursday Today 10:00 – 18:00
- Friday 10:00 – 18:00
- Saturday Closed
- Sunday Closed
Google Pixel 11 Pro Charging Port Repair
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Charging slowly warnings, a cable that is no longer detected, or a loose fit in the port on your Pixel 11 Pro? We test the cable, the port and the charging board first, then replace the USB-C connector if it is at fault. 1 to 1.5 hours, 1-year warranty.
New product
| Warranty : | 1 year |
| Repair time : | 1 to 1.5 hours |
Signs of a faulty charging port
No longer chargesNothing happens, even with another cable and charger.
Loose connectionIt only charges when you hold the cable at an angle.
Cable won’t stay inThe USB-C cable slips out of the port.
Not detected by the computerNo file transfer and no charging over USB.
A dirty port is often enough to prevent charging: we check it for free and clean it before replacing the USB-C connector.
How it works
- Step 1Book online
Choose your time slot in a few clicks.
- Step 2Drop off your Pixel
Come to our workshop. The diagnosis is free.
- Step 3Pick it up repaired
We repair your Pixel on site and let you know as soon as it is ready. You pay when you pick it up.
Our workshop
- 273 Sainte-Catherine Street East
Montreal H2X 1L5 · Berri-UQAM metro
| Monday – Friday | 10 am – 6 pm |
| Saturday | Closed |
| Sunday | Closed |
- Step 1Book online
No payment is required at this stage.
- Step 2Get your label
Your Purolator label is emailed to you.
- Step 3Drop off your parcel
Pack your Pixel and drop it off at a Purolator location near you.
- Step 4Get your Pixel back repaired
We repair your phone, you pay for the repair, then we ship it back with tracking.
Shipping Purolator
- Anywhere in Canada
Insured shipping with tracking, both ways
| Label | Emailed to you |
| Insurance | Device value |
| Tracking | Both ways |
| Payment | After the repair |
Customer reviews
Pixel 11 Pro charging port repair
My Pixel no longer charges: is it the charging port?
Often, yes: a dirty, worn or damaged port prevents charging. We check the cable, the port and the battery for free before any repair.
How do I find my exact Pixel model?
Open Settings › About phone: the model name is shown under “Model”.
Can I send my Pixel from outside Montreal?
Yes. Our Purolator mail-in service covers the whole country. Your label is emailed to you after booking, and your phone is insured both ways with tracking.
How long does the repair take?
1 to 1.5 hours from the time we receive your phone, in store or by mail. For mail-in repairs, add the Purolator shipping time.
Is my data kept?
The repair does not touch the storage: your data stays intact. We still recommend a Google backup before any repair.