- Monday 10:00 – 18:00
- Tuesday 10:00 – 18:00
- Wednesday Today 10:00 – 18:00
- Thursday 10:00 – 18:00
- Friday 10:00 – 18:00
- Saturday Closed
- Sunday Closed
iPhone 5s Charging Port Repair
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Does your iPhone 5s no longer react when you plug in the cable, or does charging stop at the slightest movement? We check the port first, then replace the Lightning connector with a new part if needed. The repair takes 45 minutes and comes with a 1-year warranty.
Prices listed online — no surprises. Bring your device and we handle the rest. No charge if the repair is not possible.
| Monday – Friday | 10am – 6pm |
| Saturday | Closed |
| Sunday | Closed |
Not in Montreal? No problem. Send us your device via Purolator and we'll ship it back repaired — phone, tablet, computer or console. Fully managed online, nothing to pay upfront.
Ontario: Ottawa · Toronto · Mississauga · Brampton · Hamilton · London · Markham · Vaughan · Kingston · Barrie · Sudbury · Windsor
Rest of Canada: Vancouver · Calgary · Edmonton · Winnipeg · Halifax · Victoria · Saskatoon · Regina · Moncton · and everywhere else in Canada via Purolator
| Warranty : | 1 year |
| Repair time : | 45 minutes |
| Need a reservation | No |
On an iPhone 5s, charging problems often come from a port clogged with debris or worn by years of use. Cleaning is sometimes enough; otherwise, replacing the connector restores charging and syncing with your computer. Our free diagnostic tells you the right solution.
The repair is done at our Montreal workshop, near Berri-UQAM metro, or after shipping by Purolator from anywhere in Canada. You pay after the repair.
Signs of a faulty charging port
No longer chargesNothing happens, even with another cable and charger.
Loose connectionIt only charges when you hold the cable at an angle.
Cable won’t stay inThe Lightning cable slips out of the port.
Not detected by the computerNo file transfer and no charging over USB.
A dirty port is often enough to prevent charging: we check it for free and clean it before replacing the Lightning connector.
How it works
- Step 1Book online
Choose your time slot in a few clicks.
- Step 2Drop off your iPhone
Come to our workshop. The diagnosis is free.
- Step 3Pick it up repaired
We repair your iPhone on site and let you know as soon as it is ready. You pay when you pick it up.
Our workshop
- 273 Sainte-Catherine Street East
Montreal H2X 1L5 · Berri-UQAM metro
| Monday – Friday | 10 am – 6 pm |
| Saturday | Closed |
| Sunday | Closed |
- Step 1Book online
No payment is required at this stage.
- Step 2Get your label
Your Purolator label is emailed to you.
- Step 3Drop off your parcel
Pack your iPhone and drop it off at a Purolator location near you.
- Step 4Get your iPhone back repaired
We repair your phone, you pay for the repair, then we ship it back with tracking.
Shipping Purolator
- Anywhere in Canada
Insured shipping with tracking, both ways
| Label | Emailed to you |
| Insurance | Device value |
| Tracking | Both ways |
| Payment | After the repair |
Customer reviews
iPhone SE charging port repair
My iPhone no longer charges: is it the charging port?
Often, yes: a dirty, worn or damaged port prevents charging. We check the cable, the port and the battery for free before any repair.
How do I find my exact iPhone model?
Open Settings › General › About: the model is shown under “Model Name”.
Can I send my iPhone from outside Montreal?
Yes. Our Purolator mail-in service covers the whole country. Your label is emailed to you after booking, and your phone is insured both ways with tracking.
How long does the repair take?
45 minutes from the time we receive your phone, in store or by mail. For mail-in repairs, add the Purolator shipping time.
Is my data kept?
The repair does not touch the storage: your data stays intact. We still recommend an iCloud backup before any repair.