- Monday 10:00 – 18:00
- Tuesday 10:00 – 18:00
- Wednesday 10:00 – 18:00
- Thursday 10:00 – 18:00
- Friday Today 10:00 – 18:00
- Saturday Closed
- Sunday Closed
Xbox Disc Drive Repair
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Your Xbox no longer reads or ejects your discs, or makes an unusual noise? We repair the drive while keeping its electronic board, paired with your console, in 48 hours.
- Compatibility: Xbox Series X, Xbox One X, Xbox One S and Xbox One (the Series S has no disc drive)
- Repair: loading mechanism or laser unit
- Result: reliable playback of your games and Blu-ray movies
New product
Prices listed online — no surprises. Bring your device and we handle the rest. No charge if the repair is not possible.
| Monday – Friday | 10am – 6pm |
| Saturday | Closed |
| Sunday | Closed |
Not in Montreal? No problem. Send us your device via Purolator and we'll ship it back repaired — phone, tablet, computer or console. Fully managed online, nothing to pay upfront.
Ontario: Ottawa · Toronto · Mississauga · Brampton · Hamilton · London · Markham · Vaughan · Kingston · Barrie · Sudbury · Windsor
Rest of Canada: Vancouver · Calgary · Edmonton · Winnipeg · Halifax · Victoria · Saskatoon · Regina · Moncton · and everywhere else in Canada via Purolator
Xbox Model Overview
If you cannot find your exact model (e.g., Xbox Series X or One S), contact us. We cover all Xbox generations starting from the Xbox One.
| Xbox Model | Model Number (MFR) |
|---|---|
| Xbox Series X | Model 1882 |
| Xbox Series S | Model 1883 |
| Xbox One X | Model 1787 |
| Xbox One S / All-Digital | Model 1681 |
| Xbox One (Original) | Model 1540 |
| Warranty : | 1 year |
| Repair time : | 48 hours |
| Need a reservation | Yes |
Accessories
How it works
- Step 1Book online
Choose your model and your time slot in a few clicks.
- Step 2Drop off your console
Visit our workshop. The power cord and controller are not needed. The diagnosis is free.
- Step 3Pick it up repaired
We repair and test your console, then let you know as soon as it is ready. You pay when you pick it up.
Our workshop
- 273 Sainte-Catherine Street East
Montreal H2X 1L5 · Berri-UQAM metro
| Monday – Friday | 10 am – 6 pm |
| Saturday | Closed |
| Sunday | Closed |
- Step 1Book online
Choose your model. No payment is required at this step.
- Step 2Receive your label
Your Purolator shipping label is emailed to you.
- Step 3Drop off your parcel
Pack your console in a rigid box with padding, then drop it off at a Purolator location.
- Step 4Get your console back repaired
We repair your console, you pay for the repair, then we ship it back to you with tracking.
Shipping by Purolator
- Anywhere in Canada
Ontario, Quebec and every province
| Label | Emailed to you |
| Drop-off points | 1,400 in Canada |
| Insurance | Device value |
| Tracking | Both ways |
| Payment | After the repair |
Customer reviews
Common Xbox disc drive faults
Disc not readThe console asks you to insert a disc that is already in, or shows a reading error.
Disc refused or stuckThe drive no longer takes the disc in, or keeps it inside.
Grinding or clickingA repeated noise as soon as a disc is inserted.
Eject not respondingThe eject button no longer opens the drive.
On Xbox consoles, the disc drive’s electronic board is paired with the motherboard: a drive taken from another console will not work. We therefore keep your drive’s board and replace the loading mechanism or the laser unit. This repair applies to the Xbox Series X, Xbox One X, Xbox One S and Xbox One; the Xbox Series S is fully digital and has no disc drive.
Xbox Disc Drive Repair
Does the Xbox Series S have a disc drive?
No. The Xbox Series S is fully digital: it has no disc drive. This repair applies to the Xbox Series X, Xbox One X, Xbox One S and Xbox One.
Why not simply install a used drive?
On Xbox, the drive’s electronic board is paired with the motherboard: a drive taken from another console will not read discs. We keep your board and replace the mechanism or the laser unit.
My disc is stuck in the Xbox: can I get it back?
Yes, we recover it during the repair. Avoid forcing the drive or opening the console yourself: it can scratch the disc and damage the mechanism.
Which models do you repair?
All of them: Xbox Series X, Xbox One X, Xbox One S and Xbox One.
How long does the disc drive repair take?
48 hours from when we receive your console. For a mail-in repair, add the Purolator shipping time, which depends on your city.
Are my games and saves kept?
Yes. The disc drive repair does not touch the storage: your games and saves remain intact.
Can I send my console for the disc drive repair from outside Montreal?
Yes. Our Purolator mail-in service covers all of Canada. Your label is emailed to you after booking. Pack your console in a rigid box with padding.
Is my console insured during shipping?
Yes, your console is insured for its value both ways, with tracking and signature on delivery.
A drifting controller? We repair it too
Your character or camera moves on its own, without touching the joystick? That is “stick drift”, a very common joystick wear issue. No need to buy a new controller: we replace the joysticks, with a choice of standard analog joysticks or TMR joysticks, more durable and designed to resist drift. Bring your controllers along with your console.